Cost of Doing Business


One of the services that Acara offers is our complete turn-key aesthetic practice / medspa development program.  Phase-I starts with working with our client to develop their concept, then conduct a market assessment  to identify the size of the market and the estimated penetration levels (sales) that can be achieved within the market.  Once we have that information we further define the scale and scope of the practice and build the financial model.4-square-picture-from-website

The first section of the financial model it to identify the capital investment needed to launch the concept as it relates to the scale and scope of the practice.  There are four “buckets” of capital investment: 1. leasehold improvement, 2. furniture & equipment, 3. start-up costs and 4. working capital.

It is important to realize that launching an aesthetic practice is more costly than a regular medical practice and/or typical spa.  Let me take each one of the above buckets and review the cost drivers.

Leasehold improvement: Once you add a descriptor such as aesthetic, spa, medspa, or cosmetic to your name (XYZ, Aesthetic Center) there is an expectation built into your message that needs to be met if you’re going to have satisfied customers (patients).  Thus your investment into the physical plant needs to be higher than a typical medical practice.  The per square foot cost runs between $100 – $150 to build out a practice that has visual impact and is functional.  This is approximately $50 – $70 more per square foot than a standard medical practice.

Furniture & Equipment: Lasers are an important component of an aesthetic practice.  If you are seeking to invest in a laser (with multi-functionality) from one of the top ten laser companies you will typically spend between $125K – $185K.  If you plan on doing laser lipo (one of the most requested procedures) then it’s an additional $150K between the laser and the other equipment necessary to perform the procedure. Hard to pass up because of the high demand is offering non-invasive body contouring but the device costs around $80K.  We just launched Ultherapy at one of our practices and their sales paid for the device in the first two months.  If that excites you then add another $80K.  Total, just for aesthetic procedure technology, $460K for the package I just described.  I’m not saying you have to launch your business with all of this technology day-one but you do have to make a significant investment into technology to be competitive.

Start-up Costs: Unlike traditional medicine where your leads are generated from physician referrals and your insurance carriers, aesthetic medical leads are generated by your marketing program. This is one of your major start-up costs.  Prior to opening you need to develop a brand identify, website, brochure and advertising campaign.  This can cost between $25K – $50K.  Also included in start-up costs are pre-opening rent, payroll, inventory, supplies, cost of financing, and consultants.  So often these costs are overlooked when adding up the total investment and they can add up to over $150K.

Working Capital: Finally, in order to successfully implement your operating and marketing plan you will need money in the bank day-one to cover any operating losses which will be incurred in the first 3-9 months.  We typically see a need for $30K – $75K available to fund the “runway to profitablility”.  Similar to Start-up Costs, Working Capital is oftentimes overlooked in the planning process.

Too often when we work with clients or discuss business development with prospective clients they totally underestimate the investment necessary to be successful in today’s competitive aesthetic medical field.  Being under-capitalized is the number one reason why new businesses fail.  Inevitably an under-capitalized business is more costly (to salvage the business) than a fully capitalized business.  Twice we’ve had clients move forward with their project without being full-funded (against our advice).  One ended in divorce and the other drained their savings completely.

What is exciting about Aesthetic Medicine is the success that can be achieved.  The market continues to expand and for a well planned and capitalized venture the return on investment is excellent.  Over the years we have invested in day spas, health clubs, hair salons, wellness centers, skin care lines, and medical spas and to this day, the highest return on investment (by far) has been our investment in aesthetic medicine.

Practice Success and The Physician’s Role: It’s About Leadership Not Management


I have successfully lead individual medical spas and cosmetic practices with teams of 10 to large multi-site organizations with 37 locations and teams of 1,000.  To be a great leader is very different than being a great manager.  Both are needed within a medical spa or cosmetic practice.   In benchmarking best practices I find that the successful locations have a Medical Director (typically the physician/owner) who embraces their role as the leader of their business.  They drive their business culture and team to success.  In addition, they typically have a great Practice Manager that takes on the day-to-day responsibility running the practice.

The following identifies the difference between managing and leading.

What defines a manager:
  • Makes things happen
  • Implements policy
  • Responsible for the team’s actions
  • Insures accountability

What defines a leader

  • Influences the team with respected authority
  • Provides guidance
  • Shows people what it should look
  • Inspires the team to want to achieve
Attributes of a Manager vs Leader

Day-to-Day Operations
Manager: Administers
Leader: Develops

Problem Solving
Manager: Focuses on systems & structures
Leader: Focuses on people

Team Management
Manager: Relies on control
Leader: Inspires trust

Planning
Manager: Short range view
Leader: Long range perspective

Strategy
Manage: Asks how & when
Leader: Asks what & why

Business Boosting
Manager: Eye to the bottom line
Leader: Eye on the horizon

Research & Development
Manager: Imitates success stories
Leader: Creates success stories

Med Spa Marketing Tip: The Very Un-sexy Plan


e_marketingplan

Planning… boring, unsophisticated, nerdy, so yesterday – right? . . . Wrong! Without a plan how do you know where you’re going. Without a plan you are very likely to waste valuable time, energy and money.

It’s almost 2009 and if you don’t have a marketing and promotions plan yet – WAKE UP! Get going, because this is no time for snoozing on the job. Speaking of jobs, with the economy still in a tenuous situation, this is no time to be asleep while your competition sneaks up and whispers in your client’s ears. Work harder than you ever have – if not, there’s someone else ready to take your place; actually there are probably 2 or 3 people ready and able to take your place.

Back to the planning — if you need some guidance, then follow these steps for medical spa / aesthetic practice marketing success:

  1. Vision & Mission – Why, What, Who, How and Where?
  2. Brand – What do your stakeholders say, think and believe about your med spa or practice?
  3. Customer – Who Your Primary Target Audience? Age, Sex, Geography, Income, etc…
  4. Competition – Perform a Competitive Analysis and Secret Shop Your Top Competitors
  5. Trends – Uncover Service and Product Trends and Decide what to Incorporate and what to Drop.
  6. SWOT – Understand your Strengths, Weaknesses, Opportunities & Threats
  7. USP – Unique Selling Position – What makes you better than your competition? If you only work on one thing – this would be it! You have to know why your med spa or aesthetic practice over your competitors.
  8. Marketing Strategy – Positioning, Pricing, Promotions and Advertising
  9. Marketing Budget – Determine what you need to accomplish your sales goals

This is a lot of work – but it’s worth it. It may be the difference between ringing in 2010 or not.

– Deb

P.S. If you need help – give me a shout!

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